SHIPPING POLICY
By Stephanie Ho Esthetics is not responsible for any shipment issues, such as lost or damaged packages, once they are shipped. Orders are typically delivered within 10 business days. For any concerns about your package, please contact your local Canada Post, UPS, DHL, or other postal services. Kindly verify that all order details—such as payment method, shipping address, and items purchased—are correct before placing your order, as errors may cause your package to be returned to By Stephanie Ho Esthetics. If you encounter any issues with your order, please inform us here or email us at info@bystephaniehoesthetics.com 48 hours.
At By Stephanie Ho Esthetics, our goal is to deliver excellent customer service and top-quality lash extension supplies. To request a return or exchange, notify us here or email us at info@bystephaniehoesthetics.com within 14 days of placing your order. Approved returns must be unopened, unused, and in the same condition as received.